Diets and other allergies
Vegan, or an allergy outside the 14 like banana, is kept in the guest’s words. The chat warns and the pad alerts, without blocking a dish.
Allergen management
Restaurant allergen management, from the first message.
Allergy guests, looked after at the table. Manjelier’s AI waiter asks about allergies before it recommends anything, checks every dish against what the table declared, refuses a dish that clashes and tells your floor staff in red. It backs your team up. It does not replace their check.
The UK context
What the rules ask, stated plainly.
UK food law names 14 allergens that a food business has to tell customers about when a dish contains them, whether the food is prepacked or not. Natasha’s Law, in force since October 2021, added full ingredient labels, with those allergens emphasised, on food that is prepacked for direct sale: the sandwich wrapped on site and put in the fridge. Most dishes served at a restaurant table are not prepacked, so Natasha’s Law does not cover them.
For non-prepacked food, the Food Standards Agency published best practice guidance in March 2025. It is voluntary, and it recommends giving allergen information in writing, backed up by a conversation, and asking customers about allergies at the start of the order.
That conversation is where Manjelier helps. It is not a labelling tool or an allergen matrix, and using it does not make a venue compliant with anything on its own.
CeleryCereals containing glutenCrustaceansEggsFishLupinMilkMolluscsMustardPeanutsSesameSoyaSulphitesTree nuts
How it works, step by step
Six checks between an allergy and a plate.
Allergies are asked before any recommendation
After the name and party size, the chat asks the table about allergies, and asks again if the table skips the question, before it suggests any dish.Every allergy is kept, for the right person
Allergies are read in any language and filed against whoever they belong to. The list only grows: a later “no allergies” never erases one already said.Each dish carries its allergens
You tick the 14 allergens on every dish. Where a dish has none declared, the AI suggests them for you to accept. Until you do, its suggestion counts, on the safe side.A clash cannot be ordered from the chat
If a dish carries an allergen declared for the person it is for, the guest cannot order it in the chat: they are told which allergen it carries and asked to speak to their waiter. A dish name the chat cannot match to your menu is refused too, for anyone who declared one of the 14.A cross-contamination reminder
When an allergy is declared, the reply ends with a note that the kitchen handles allergens, cross-contamination cannot be ruled out, and the guest should remind their waiter.The staff pad turns red
On the waiter’s pad, a dish that clashes with the table’s allergies is underlined in red, and the table card shows a red count. The pad warns but never blocks: your staff have the final word.
The details that matter
Built for the cases that go wrong.
Dishes with no data
A dish nobody has declared anything for is shown to the guest as not verified and flagged to the waiter, never presented as allergen-free.
Declaring “no allergens” is yours
When the AI thinks a dish has none of the 14, that is never accepted in one click: marking a dish allergen-free is the owner’s call, confirmed on purpose.
Allergies that travel
A guest’s Manjelier profile can carry their allergies to the next visit. They are asked again at the table, never taken as read.
Whole-table allergies
Something said about the whole table, or about someone not on the chat, counts for every dish whoever orders it.
What came up, in your reports
Reports list the allergies declared in the chat, so the kitchen sees what comes up most. More on what you see.
Restaurant allergen management: questions
See the allergy checks on your own menu.
Book twenty minutes and we run your dishes through the chat with you, allergies included.