Terms of service

Manjelier provides hospitality venues with an AI digital waiter (accessed by guests through a QR code at the table), a reservation system, and related tools. The venue you are visiting is our customer; Manjelier acts on the venue's behalf to improve your experience. Manjelier is always presented as an AI: it never pretends to be human staff.

Allergen, ingredient and dietary information shown or spoken by the AI comes from data entered and maintained by the venue. It is the venue's sole responsibility. The AI is designed to handle allergies with extreme care, but its answers are generated for general information only and do not constitute food safety or allergen advice: even where the venue's data is accurate, AI-generated answers may contain errors or omissions. The venue's staff are the only authoritative source of allergen and cross-contamination information, so always confirm allergies and cross-contamination risks directly with the staff before ordering. Di Capitan Ltd is not liable for allergen information provided by venues.

The chat exists to help you enjoy your visit. The following are not allowed: attempting to manipulate, jailbreak or extract the AI's instructions; using the chat to generate offensive, unlawful or harmful content; sustained abuse or harassment of the assistant; automated or bulk access; and any use unrelated to the venue's service. The AI answers hostility politely, sets one boundary, and then ends the conversation. We may rate-limit, suspend or terminate sessions that break these rules. Venues may report abusive behaviour to us at the address below.

When you register with your email (or make a reservation), a Manjelier guest profile is created so venues can recognise you and serve you better. Your profile stores your name, contact details, preferences and declared dietary information. When another Manjelier venue recognises you, it receives only your first name and taste preferences: never the list of venues you have visited. Marketing communications are sent only with your explicit opt-in, which you can withdraw at any time.

You must be at least 18 years old to create an account, make a reservation, or provide personal information through Manjelier. The guest chat is not directed at children under 16, and we do not knowingly collect personal data from them; if we become aware that we have, we will delete it.

Chat transcripts are retained for up to 30 days for quality and reporting, then deleted. Distilled preferences (for example favourite styles of food, declared allergies, language) are kept in your profile so venues can serve you better. Aggregate, anonymised statistics (for example how many guests mentioned an allergen in a week) may be shared with the venue. You may request access to or deletion of your data at any time at the address below, in line with the GDPR.

Reservation requests made through Manjelier are sent to the venue, which confirms or declines them. The reservation contract is between you and the venue; Manjelier only transmits and organises the request. Rewards, promotions and perks offered at registration are provided and honoured by the venue, subject to its own conditions.

Manjelier is provided as is. To the maximum extent permitted by law, Di Capitan Ltd is not liable for decisions taken based on AI-generated suggestions, for venue-provided data (menus, prices, allergens, availability), or for the fulfilment of venue rewards and reservations. Nothing in these terms limits liability that cannot be limited by law.

Di Capitan Ltd · hellomanjelier@pm.me · manjelier.com